We only collect the essential details needed to run our business and fulfill your orders. This includes:

• Order Details: Your name, billing address, shipping address, email address, and phone number when you make a purchase.

• Communication Details: Your email address if you sign up for our newsletter or contact us via Facebook or our website.

• Browsing Details: Basic information about how you use our website (like pages visited), which is automatically collected via cookies by our hosting platform, Squarespace.

We use your information strictly for the reasons you gave it to us:

• To process, package, and ship your herbal tea blends to your doorstep.

• To send you order updates, tracking information, or customer support replies.

• To send you newsletters about our teas, markets, and our 2027 smallholding journey (but only if you explicitly choose to opt in!).

We never sell your data. We only share it with trusted service providers necessary to run our website and deliver your tea. These include:

• Squarespace: Our website platform, which securely processes your browsing activity and hosts our store.

• Payment Processors: Companies like Stripe or PayPal, which securely process your credit card details. We never see or store your credit or debit card numbers ourselves.

• Delivery Services: Royal Mail or courier services, so they know exactly where to deliver your parcel.

We only keep your personal information for as long as necessary. For order history and tax purposes, we securely retain transaction records for the legally required period of 6 years. If you subscribe to our email newsletter, we keep your email until you choose to unsubscribe.

Under the UK GDPR, you have full control over your data. You have the right to:

• Ask to see a copy of the personal information we hold about you.

• Request that we correct any incorrect information.

• Ask us to completely delete your personal data from our systems (where legally allowed).

• Unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email.

Yes, our website uses basic cookies through Squarespace to help the online shop function smoothly, remember what is in your shopping cart, and give us anonymous insights into website traffic. You can adjust your cookie settings through your internet browser at any time.